RETURN POLICY
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item.
Returns on Non-Customized Products
We have a 30-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it. The product must be returned in its original packaging with a copy of the receipt. The buyer is responsible for the return shipping cost unless the product is defective. There will be a 15% restocking fee on all items returned unless they are defective.
To start a return, contact us at support@zonepro.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first obtaining a return authorization will not be accepted.
Returns on Damaged or Defective Non-Customized Products
For damaged or defective non-customized products we have a 14-day return policy, which means that you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it. The product must be returned in its original packaging with a copy of the receipt. If we deem the product is truly damaged in transit or defective, we will pay for the return shipping. If upon inspection the product is determined to be intact, undamaged in transit and in proper working condition, buyer will pay for the return shipping cost and a 15% restocking fee.
To start a return, you can contact us at support@zonepro.com. If your return is accepted, we’ll send you a prepaid shipping label, as well as instructions on how and where to send your package. Items sent back to us without first obtaining a return authorization will not be accepted.
Once the defective unit is received, a new replacement unit will be shipped free of cost.
Returns on Customized Products
All Sales of Customized Products are Final with the exception of a damaged product. For damaged or defective customized products we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To start a return, you can contact us at support@zonepro.com. We will not accept returned products until we have verified the customized product is damaged or defective. If your return is accepted, we’ll send you a prepaid shipping label, as well as instructions on how and where to send your package. The product must be returned in its original packaging with a copy of the original receipt. Once received, a new replacement unit will be shipped free of cost or you will receive a refund, (see details in Refund section).
Refunds
If you follow the instructions above, you will have a choice of a refund instead of a replacement product. We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund as well.
Contact Us
For more information about our refund and return policy, if you have questions, or if you would like to make a complaint, please contact us by email at support@zonepro.com.